Customer Service- Arabic Speaking

CollinsonCape Town, ZA

10 days ago

Job description

Job title : Customer Service- Arabic Speaking

Job Location : Western Cape, Cape Town

Deadline : November 30, 2025

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Purpose of the Job

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.

Targets (weekly / monthly and incentive)

Reaching call resolution timeously

Reaching targets on a daily, weekly and monthly basis

Adherence to schedule

Meeting quality assurance selected targets

Meeting all agreed KPI`s

Develop excellent relationships with all stakeholders

Requirements :

Fluent in Speaking, Writing and Reading Arabic

Dealing with clients telephonically – above average telephonic communication skill

Ability and willingness to work weekends and shifts as and when required

Proven exposure to flexibility and easily adaptable to pressurized environments and change

Proven customer service orientation and problem-solving ability in previous roles / career

Must have applied foreign language in a corporate environment

Ability to multitask

Nice to haves :

Experience with working to targets

Familiarity with call centre culture / environment

Exposure to travel, either work related or extensive personal travel

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Customer Service • Cape Town, ZA

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