Quality Assurance & Service Delivery Integrity Analyst
Smart PAWorkFromHome, Western Cape, South Africa9 days ago
Job descriptionDevelop and execute comprehensive review plans and checklists to audit finished service delivery work, marketing content, and internal process changes against established standards and compliance guidelines. Assess brand and standard adherence : rigorously review outgoing material to ensure brand standards, tone‑of‑voice, legal compliance, and operational integrity are strictly maintained. Document and analyze defects : identify, document, and track quality defects and process failures in a centralised tracking system, collaborating with teams to ensure issues are resolved promptly. Establish QA protocols : help establish and maintain clear QA standards and procedures across the team, advocating for a quality‑first mindset in all operational workflows. Root cause prevention : analyse root causes of identified quality issues and process defects, then collaborate with process owners to implement systemic preventative measures. Collaborate with team members to deliver projects efficiently and resolve challenges proactively. Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines. Unwavering eye for detail that never misses a flaw. Systematic and thorough thinker passionate about risk mitigation and safeguarding a seamless, high‑quality client experience. Diplomatic, clear, and constructive communicator, essential for providing actionable feedback to teams. Proven experience in a Quality Assurance, detailed reviewing role within a service‑oriented environment. Experience writing clear, concise, and comprehensive review reports and quality documentation. Practical knowledge of the significant impact that unspotted quality matters can have on brand reputation, regulatory compliance, and client trust. Exceptional, proven eye for detail and a methodical approach to identifying inconsistencies or errors. Experience working within a recognised quality assurance life cycle and / or framework. Familiarity with process mapping or workflow documentation tools. Certification in Quality Assurance or a relevant risk / audit field. Competitive Salaries Yearly Bonuses based on company, department, and individual performance. Department based incentives. Remote Work 33 Days Holiday : Because rest fuels greatness. Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry.
Quality Assurance & Service Delivery Integrity Analyst
Job Type : Permanent employee, Full-time
- South Africa - REMOTE
Salary : 400,000 - 580,000 R per year
Salary : £30,000 - £40,000 (depending on experience)
Job Description
At SmartPA , we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence through a client‑focused culture. This role is part of the Centre of Excellence, where strategy meets execution.
Key Responsibilities
Skills and Attributes
Experience
Essential :
Desirable :
Work Remotely
Yes
Schedule
Monday - Friday
Your working hours will be 2 : 00pm to 10 : 30pm (UK time) , aligned to cover the 9 : 00am to 5 : 30pm (EST) business day.
Benefits
About Us
At SmartPA , we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence through a client‑focused culture. Join us on the journey to become the most optimised administrative organisation in the world.
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Quality Assurance Analyst • WorkFromHome, Western Cape, South Africa
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