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Maintenance Scheduling Coordinator

Maintenance Scheduling Coordinator

GC Realty & DevelopmentCape Town, Western Cape, South Africa
15 days ago
Job description

We Make Them Happen.

At GC Realty & Development speed and accountability are part of our DNA. Were a team that gets sh

  • t done - no excuses no delays just results. If youre organized decisive and motivated by progress youll love it here.

Are you :

Someone who can keep multiple plates spinning without dropping one

The go-to person when things get busy because you always deliver

A calm problem-solver who communicates clearly even when the pressures on

If that sounds like you our Maintenance Dispatcher role might be exactly what youve been looking for.

What We Offer

  • Competitive pay range : $8.00 - $12.00 USD based on experience and skill level.
  • Performance-based bonus program : Team members are eligible for monthly bonuses tied to performance on key company metrics.
  • Professional growth support : GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs certifications or skill-building courses that enhance performance in the role.
  • Remote flexibility : Work from the comfort of your home while being part of a collaborative high-performing team.
  • Strong company culture : We value ownership transparency and continuous improvement. Youll join a team that works hard supports each other and celebrates success together.
  • 10 days of accrued PTO in the first year
  • 6 US holidays plus your birthday off
  • Role Overview

    As a Maintenance Dispatcher you will coordinate daily maintenance operations by scheduling technicians managing work orders and ensuring residents receive timely and professional service. Youll be the central point of communication-balancing technician availability prioritizing urgent requests and ensuring work orders are completed accurately and on time.

    Key Responsibilities

  • Schedule and assign maintenance technicians based on skill set location and workload to ensure timely completion of all work orders.
  • Monitor technician progress update job statuses and communicate changes across teams in real time through company systems (AppFolio Podio).
  • Communicate proactively with residents to confirm appointments share updates and manage expectations.
  • Review technician timecards materials and notes to verify accuracy before billing or closing work orders.
  • Track KPIs such as response time completion rate and scheduling accuracy to support continuous improvement efforts.
  • Collaborate with the maintenance team to adjust coverage resolve scheduling conflicts and identify process enhancements.
  • Required Qualifications

  • Minimum of 5 years of experience in dispatching scheduling or maintenance coordination.
  • Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap.
  • Solid understanding of maintenance operations repair timeframes and material / labor costs.
  • Strong English communication skills both written and verbal.
  • Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload) dual-monitor setup and functioning camera / microphone.
  • Preferred Qualifications

  • Experience using work order management systems such as AppFolio ServiceTitan or similar platforms.
  • Prior experience in property management or facilities maintenance.
  • Background in customer service or client communications.
  • Ready to Apply

    If youre ready to bring structure communication and efficiency to our maintenance operations wed love to meet you. Apply today and join a team that believes in doing things right-the first time every time.

    Required Experience :

    IC

    Key Skills

    Time Management,Microsoft Office,Computer Skills,Management Experience,Microsoft Outlook,Mechanical Knowledge,CMMS,OSHA,Maintenance,Property Management,Supervising Experience,Recruiting

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 8 - 12

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    Maintenance Coordinator • Cape Town, Western Cape, South Africa

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