IT Support Specialist

.fit_to_content{width:%;height:auto}Your role

• To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Support end users and deliver IT services in the areas of Microsoft , MS Teams, PC support, LAN and WAN, video conferencing etc.
• Hands-on practice on Microsoft Power platform services including Power automate and power app.
• Microsoft SharePoint online administration (Intermediate level).
• Mobile devices support including the mobile device management.
• Provide hands on support to our specialist team with server, network, and telephony infrastructure.
• Maintain Asset Management database in ServiceNow with accurate records of IT assets.
• To be fully compliant to IT Security guidelines, procedures & policies referring to Atlas Copco Way.
• Manage vendor relationships to ensure timely delivery and quality of service.
• Communicate effectively with stakeholders to ensure alignment of IT services with business objectives.
• Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.

To succeed, you will need

• Minimum of 2 years’ experience in similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Troubleshooting PC’s, laptops (Dell and HP experience).
• Mobile devices management and support.
• Hands on experience with Microsoft , especially MS Teams, MS Outlook, OneDrive & SharePoint.
• Experience with vendor management and project participation is a plus.
• Experience working in a global or multi-site environment.
• University degree or equivalent competence gained through experience.
• ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable.
• Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Jet Park, Boksburg, South Africa (ZA). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Taryn Calsey Africa