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Sun International
BartenderSun International • Cape Town, ZA
Bartender

Bartender

Sun International • Cape Town, ZA
12 days ago
Job description

Job Purpose

  • To prepare and deliver exceptional beverage services within the hotel operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Key Performance Areas

Prepared Work Area

  • Prepare mise-en-place, and conduct any other required checks and preparations for service
  • Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
  • Stock bar for service
  • Check cleanliness of own section or station

Service Execution

  • Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
  • Understand and conduct all tasks in line with Food & Beverage standard operating procedures
  • Take guest orders accurately and timeously and place in the system
  • Explain menu items and make recommendations with regards beverage menu
  • Mix drinks and present beverage in line with guest order and outlet standards
  • Be attentive to guest requests
  • Clear glasses after guests have completed their drinks
  • Provide billing to guests
  • Conduct cash-ups at the end of service
  • Complete beverage stock sheets each shift
  • Leverage opportunities to upsell on promotional items

Bar Standards

  • Understand and conduct all tasks in line with F&B standard operating procedures
  • Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
  • Use and store operating equipment in line with specifications and safety regulations
  • Participate in stock takes
  • Conduct daily stock counts of bar smalls
  • Resolve or report on any anomalies to the required standards
  • Report on any breakages at the end of the shift

Customer Engagement

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products, reward programme and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

  • Grade 12

Experience

  • 2 years previous experience as a bartender

Skills and Knowledge

  • Work conditions and special requirements
  • Ability to work shifts that meet operational requirements
  • Physically able to move operating equipment
  • Have an open attitude to perform similar functions in alternative outlets due to operational requirements
  • Technical competencies
  • Beverage / Cocktail Product Knowledge
  • Barrister skills
  • Operating equipment use & care
  • Beverage service
  • Communications skill
  • Upselling skills
  • Basic Computer Literacy
  • Cashiering Services
  • Core behavioural competencies
  • Problem Solving
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Checking
  • Following Instructions
  • Team co-operation
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Bartender • Cape Town, ZA

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