Senior Travel Specialist (FIT's)

Leading Inbound Destination Management Company based in Bryanston is seeking an experienced Senior Travel Specialist to design, quote and book journeys for high-end FIT’s to southern Africa for travellers via overseas agents.

Duties:

Reservations of all services requested by internal and external clients
Quote and convert private charter requests within the required turnaround time
Ensure that the best rates are always negotiated and secured with the preferred suppliers
Manage allocated bookings in Tourplan
Manage allocated Touring suppliers
Reservations and operational duties to manage specific scheduled tours effectively
Ensure pre- during- and post-tour procedures are adhered to, as per group standards
Monitor group numbers and manage specific scheduled tour departures and supplier allocations
Maintain contact with tour guides throughout scheduled tours and private charters
Manage payments and account queries with suppliers and local agents
Manage cancellations, client complaints and emergencies
Monitor profitability of specific Scheduled Tours on a weekly basis
Work closely with the product development, sales and marketing teams when required
Manage personal and shared team MS Outlook mailboxes

Requirements:

Matric / Grade 12
Travel & Tourism qualification would be preferable
Minimum 7 years FITs experience
Tourplan working knowledge is essential
Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure)
Good verbal, telephonic and written communication skills
Working knowledge of Microsoft Office Software: including Word, Excel and Teams
Good interpersonal skills
Good problem-solving skills
Excellent organisational and time management skills
Negotiation and liaison ability
Strong decision-making ability
Be innovative and proactive
Must have attention to detail
Basic financial knowledge