Senior Business Analyst

About the Role

• A high-profile technology integration programme within a global organisation is looking for a Senior Business Analyst to lead analysis across a complex, multi-region initiative. The focus is on core platform integration (M365) and broader migration activities – spanning governance, compliance, data reconciliation, and business process redesign.
• This is a visible, senior role that requires someone who can operate independently across business, technology, and delivery teams without hand-holding. You’ll be the bridge between stakeholders at all levels and across multiple regions, ensuring requirements are defined, solutions are fit for purpose, and processes remain auditable and compliant.
• Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.

Key Responsibilities

• Lead end-to-end requirements definition and documentation across business and technical workstreams
• Conduct current-state and target end-state process analysis – identifying gaps, optimisation opportunities, and control weaknesses
• Translate business, compliance, and security needs into functional and technical specifications
• Collaborate with architects, engineers, and vendors to validate solution designs against business and compliance requirements
• Define and document user journeys, workflows, and data models to support process and system design
• Perform data reconciliation across systems and sources to ensure accuracy, completeness, and integrity of migrated data
• Support testing and validation including functional testing, UAT, and controls verification aligned with internal audit and risk frameworks
• Ensure solutions, pilot activities, and data handling align with IT governance, information security policy, and GDPR obligations
• Provide process, stakeholder, and impact analysis to support the Change Manager
• Facilitate workshops with business stakeholders, technical SMEs, and delivery teams to elicit and validate requirements
• Capture lessons learned and define exit criteria to support transition from pilot to broader rollout

Requirements

• 5+ years of business analysis experience across technology-led change initiatives
• Strong governance, risk, and control framework knowledge
• Experience with system integrations and identity and access management (IAM) governance – required
• Proven ability to manage senior stakeholders across multiple regions and drive alignment under competing priorities
• Strong data reconciliation and process mapping capability
• Comfortable working in Agile and hybrid delivery frameworks
• Working knowledge of IAM and directory technologies (AD, Azure AD, SSO, MFA) advantageous
• Bachelor’s degree in Information Systems, Business, Computer Science, or equivalent
• CBAP or CCBA certification advantageous

Ideal Background

• Experience on complex business integrations or mergers across multiple jurisdictions
• Track record in large, complex corporate environments where governance and audit standards are non-negotiable
• Knowledge of GDPR and relevant regulatory compliance frameworks

Role Details

• Employment type: Full-time contract
• Location: Cape Town, hybrid (3 days in office, 2 days remote)
• Department: Technology and Innovation