Armed Response Manager

Supplier Management:

• Manage and oversee all armed response service providers across regions of operation.
• Monitor service-level agreements (SLAs) to ensure contractual compliance.
• Conduct regular performance reviews and audits of armed response suppliers.
• Address performance issues, incidents, or breaches with service providers promptly.

Operational Oversight:

• Coordinate and track armed response deployments during security incidents.
• Review and evaluate response times, escalation procedures, and incident handling.
• Ensure suppliers follow company security policies, SOPs, and safety protocols.
• Maintain records of incidents, response reports, and supplier activities.

Risk & Compliance:

• Ensure all service providers comply with PSIRA and other regulatory requirements.
• Conduct risk assessments related to armed response coverage and identify gaps.
• Develop and enforce escalation protocols in line with company policy.
• Ensure proper firearm handling, licensing, and safety compliance by suppliers.

Stakeholder Engagement:

• Act as the main point of contact between the company and all armed response suppliers.
• Liaise with internal departments, management, and external stakeholders to coordinate security operations.
• Provide regular reports and updates on armed response effectiveness to senior management.

Continuous Improvement:

• Recommend improvements to strengthen armed response strategies.
• Research new suppliers, technologies, or methods to enhance response capabilities.
• Support training initiatives for supplier personnel where required.

Preferred qualifications/attributes/skills:

• Previous Armed Response management experience preferred.
• Grade 12 / Equivalent (minimum).
• PSIRA Grade A registration (advantageous).
• Minimum 5 years experience in security operations, with at least 3 years in a supervisory/managerial role.
• Strong knowledge of security supplier management and armed response procedures.
• Experience in contract management and supplier performance evaluation.
• Valid drivers license and ability to travel.
• Excellent written & verbal communication skills
• A working knowledge of MS Office (Word, Excel, Outlook, Google Earth);
• Bilingual (English and any other South African language)
• Good interpersonal and customer relations
• Ability to work independently and under pressure
• Willing to work extensive hours as and when required
• Willing to work after hours and be on standby
• Clean disciplinary, criminal and credit record
• Experience of implementing Quality Management Standards
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders
• Experience of working with control room systems
• Analytical and quality focused able to produce accurate management information
• Excellent presentation and IT skills are required
• Target and KPI focused yet able to deliver whilst maintaining employee engagement
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs
• Experience of successfully leading teams to constantly achieve company objectives
• The ability to communicate with all levels, from senior management to operational staff;
• Firearm competency

Employment consideration will be in accordance with the Employment Equity Act requirementsâ¯
Should you not hear from us within 14 days after closing date, your application should be considered unsuccessfulâ¯