Bartender

Minimum Requirements

• Grade 12 (Matric).
• Certificate in Bartending, Hospitality, or Food & Beverage (preferred).
• Minimum 23 years' experience as a Bartender in a hotel, lodge, resort, restaurant, or cocktail bar.
• Experience in a luxury hospitality environment is advantageous.

Qualifications

• Bartending or Mixology certification (preferred).
• Responsible Alcohol Service training (advantageous).
• Food Safety/HACCP certification (advantageous).

Technical Skills

• Strong knowledge of cocktails, wines, beers, spirits, and non-alcoholic beverages.
• Ability to prepare classic and contemporary cocktails.
• Experience using POS systems and handling cash transactions.
• Knowledge of wine service, beverage pairing, and premium spirits.
• Inventory and stock control experience.
• Understanding of responsible alcohol service regulations.

Core Competencies

• Excellent customer service and interpersonal skills.
• Strong communication skills.
• Ability to work efficiently under pressure.
• Attention to detail and consistency.
• Strong organisational and multitasking abilities.
• Sales and upselling skills.
• Team player with a positive attitude.
• Problem-solving and conflict-resolution abilities.

Personal Attributes

• Friendly, outgoing, and professional.
• Well-presented with excellent grooming standards.
• Honest, reliable, and trustworthy.
• Passionate about hospitality and mixology.
• Calm under pressure and adaptable to changing service demands.
• Strong work ethic and commitment to service excellence.

Key Performance Indicators (KPIs)

• Guest satisfaction and service ratings.
• Beverage quality and consistency.
• Bar sales and upselling performance.
• Accuracy of cash handling and POS transactions.
• Stock control and waste reduction.
• Compliance with liquor licensing and food safety regulations.
• Bar cleanliness and presentation.
• Speed and efficiency of service.

Working Conditions

• Based in a hotel, lodge, resort, restaurant, or bar.
• Requires standing for extended periods and working in a fast-paced environment.
• Flexible working hours, including evenings, weekends, public holidays, and special events.
• May be required to work indoor and outdoor bar areas, functions, weddings, and private events.