Manager: Office of the CEO

Roles & Responsibilities Summary

Executive & Secretarial Support

• Provide comprehensive administrative and secretarial support to the CEO, including preparation of correspondence, reports, presentations, and meeting minutes.

• Manage the CEO's diary, appointments, task lists, and priority matters.

• Serve as the first point of contact for internal and external stakeholders, ensuring professional communication and timely follow-ups.

• Maintain accurate and up-to-date executive contact records.

• Provide full secretarial support for all meetings chaired by the CEO.

Travel & Logistics Coordination

• Coordinate and confirm all travel arrangements for the CEO.

• Monitor travel updates, requirements, and changes.

• Communicate travel alerts and itinerary adjustments proactively.

CEO Agenda & Workflow Management

• Manage document control (electronic and hard copy) ensuring compliance with company standards.

• Consolidate and prepare weekly and monthly CEO briefing packs.

• Track CEO directives, commitments, and follow-up actions to ensure disciplined organisational execution.

• Support preparation for high-level engagements, including media, investor, stakeholder, and internal events.

• Ensure business unit submissions align with CEO expectations and strategic priorities.

Strategy, Reporting & Performance Monitoring

• Maintain dashboards and scorecards tracking KPIs, strategic initiatives, and performance progress.

• Collate and validate inputs for CEO, EXCO, and Board reporting.

• Coordinate content for Quarterly and Monthly Business Reviews (QBR/MBR).

• Identify risks, delays, and performance gaps, escalating issues as required.

• Conduct strategic and market research to support executive decision-making.

Cross-Functional Coordination

• Provide operational support on strategic and cross-functional initiatives.

• Monitor deliverables, dependencies, and risks across departments.

• Facilitate interdepartmental communication to ensure cohesive execution of CEO priorities.

• Escalate unresolved issues promptly to maintain momentum.

Stakeholder Engagement & Communication

• Act as a key liaison between the CEO, EXCO, senior leadership, Board Secretariat, regulators, and partners.

• Draft executive communications, briefing notes, summaries, and talking points.

• Represent the Office of the CEO professionally in coordination and information-sharing engagements.