Bartender

The Bartender is responsible for providing exceptional beverage service by preparing and serving alcoholic and non-alcoholic drinks to guests in accordance with the establishment's standards. The role requires excellent product knowledge, outstanding customer service, and the ability to maintain a clean, organised, and fully stocked bar while ensuring responsible alcohol service and compliance with health and safety regulations.

Key Responsibilities
Beverage Preparation & Service

• Prepare and serve alcoholic and non-alcoholic beverages to guests according to standard recipes.
• Mix cocktails, pour wines, beers, spirits, and specialty beverages.
• Ensure consistency in drink quality, presentation, and portion control.
• Recommend beverages based on guest preferences and menu offerings.
• Verify the legal drinking age of guests where applicable.
• Provide prompt, friendly, and professional service at all times.

Guest Experience

• Welcome guests and create a warm, engaging atmosphere.
• Build positive relationships with guests and encourage repeat business.
• Handle guest requests and complaints professionally and efficiently.
• Maintain a thorough knowledge of the food and beverage menu to make informed recommendations.
• Promote signature cocktails, premium beverages, and specials to maximise sales.

Bar Operations

• Prepare the bar for service by ensuring adequate stock and cleanliness.
• Restock beverages, garnishes, glassware, and bar supplies throughout the shift.
• Monitor inventory levels and report shortages to management.
• Ensure all equipment is clean and in good working order.
• Assist with opening and closing procedures.

Cash Handling & Administration

• Process cash, card, and account payments accurately using the POS system.
• Maintain accurate records of sales and transactions.
• Balance cash drawers and complete end-of-shift reconciliations.
• Assist with stock takes and inventory counts.
• Complete daily bar reports where required.

Stock Control

• Monitor stock usage and minimise wastage.
• Ensure proper storage and rotation of beverages.
• Assist with ordering bar stock and supplies.
• Maintain accurate inventory records and report discrepancies.

Health, Safety & Compliance

• Ensure compliance with liquor licensing regulations and responsible alcohol service.
• Maintain a clean, hygienic, and organised bar area.
• Follow food safety and hygiene standards.
• Adhere to company health and safety policies.
• Report any breakages, maintenance issues, or safety concerns.

Teamwork

• Work closely with waiters, kitchen staff, and management to ensure smooth service.
• Support colleagues during busy periods.
• Assist with functions, events, and banqueting services when required.
• Participate in staff training and ongoing development initiatives.

Minimum Requirements

• Grade 12 (Matric).
• Certificate in Bartending, Hospitality, or Food & Beverage (preferred).
• Minimum 2–3 years' experience as a Bartender in a hotel, lodge, resort, restaurant, or cocktail bar.
• Experience in a luxury hospitality environment is advantageous.

Qualifications

• Bartending or Mixology certification (preferred).
• Responsible Alcohol Service training (advantageous).
• Food Safety/HACCP certification (advantageous).

Technical Skills

• Strong knowledge of cocktails, wines, beers, spirits, and non-alcoholic beverages.
• Ability to prepare classic and contemporary cocktails.
• Experience using POS systems and handling cash transactions.
• Knowledge of wine service, beverage pairing, and premium spirits.
• Inventory and stock control experience.
• Understanding of responsible alcohol service regulations.

Core Competencies

• Excellent customer service and interpersonal skills.
• Strong communication skills.
• Ability to work efficiently under pressure.
• Attention to detail and consistency.
• Strong organisational and multitasking abilities.
• Sales and upselling skills.
• Team player with a positive attitude.
• Problem-solving and conflict-resolution abilities.

Personal Attributes

• Friendly, outgoing, and professional.
• Well-presented with excellent grooming standards.
• Honest, reliable, and trustworthy.
• Passionate about hospitality and mixology.
• Calm under pressure and adaptable to changing service demands.
• Strong work ethic and commitment to service excellence.

Key Performance Indicators (KPIs)

• Guest satisfaction and service ratings.
• Beverage quality and consistency.
• Bar sales and upselling performance.
• Accuracy of cash handling and POS transactions.
• Stock control and waste reduction.
• Compliance with liquor licensing and food safety regulations.
• Bar cleanliness and presentation.
• Speed and efficiency of service.

Working Conditions

• Based in a hotel, lodge, resort, restaurant, or bar.
• Requires standing for extended periods and working in a fast-paced environment.
• Flexible working hours, including evenings, weekends, public holidays, and special events.
• May be required to work indoor and outdoor bar areas, functions, weddings, and private events.