Branch Manager

Key Responsibilities
1. Sales Generation & Revenue Growth
- Develop and implement branch-level sales strategies aligned with company objectives.
- Drive new business acquisition and maintain existing client relationships.
- Monitor daily, weekly, and monthly sales performance against set targets.
- Identify market opportunities and competitor activity within the region.
- Ensure effective upselling and cross-selling of security products and solutions.
- Lead by example through active involvement in key account management and high-value deals.
2. Target Achievement & Financial Performance
- Achieve and exceed monthly and annual sales targets.
- Manage branch gross profit margins in line with company benchmarks.
- Control branch expenses to protect profitability.
- Analyse sales reports and KPIs to implement corrective action where required.
- Ensure accurate forecasting and budgeting for the branch.
3. Operational Efficiency
3.1 Stock Management
- Maintain optimal stock levels to meet customer demand without overstocking.
- Ensure accurate stock control, including receiving, issuing, transfers, and returns.
- Conduct regular stock counts and reconcile variances.
- Minimise stock losses, shrinkage, and obsolescence.
- Ensure compliance with internal stock management policies and procedures.
3.2 Staff Management
- Recruit, train, and develop branch staff to achieve high performance standards.
- Set individual sales targets and performance KPIs.
- Conduct regular performance reviews and implement improvement plans where necessary.
- Manage staff scheduling to ensure adequate coverage and productivity.
- Maintain discipline and enforce company policies and procedures.
- Foster a results-driven and customer-focused culture within the branch.
4. Customer Service & Relationship Management
- Ensure high levels of customer satisfaction and service excellence.
- Resolve escalated customer complaints promptly and professionally.
- Build strong relationships with installers, contractors, and corporate clients.
5. Compliance & Administration
- Ensure adherence to company policies, health and safety standards, and operational procedures.
- Oversee accurate invoicing, cash handling, and credit control processes.
- Maintain proper branch documentation and reporting structures.

Minimum Requirements
- Grade 12 (Tertiary qualification in Business Management or Sales advantageous)
- 5+ years experience in the role of a Branch manager
- Proven track record in achieving sales targets
- Strong leadership and operational management experience
- Financial acumen and analytical ability
- Proficient in MS Office and Pastel Evolution would be advantages