Facilities Manager

Key Responsibilities

• Support the implementation of facilities management strategies, policies, standards, and procedures in the Western Cape.

• Manage and coordinate day-to-day hard and soft services operations for assigned shopping centres.

• Ensure all building systems and infrastructure are maintained in optimal operating condition.

• Monitor service delivery standards and ensure consistent operational excellence across sites.

• Conduct regular inspections and audits of properties, plant, equipment, housekeeping, security, landscaping, and public areas.

• Assist with mobilisation and transition activities for new properties or projects.

• Identify and continuously find ways to work more efficient on site, with the integration and introduction of technology.

• Perform risk management reviews by analysing the operational performance of the centres.

• Support Company's B-BBEE initiatives as agreed.

• Ensure compliance to systems, policies, processes, applicable legislation, industry standards and controls, including Third Party Compliance.

• Support implementation of occupational health and safety programmes and risk management initiatives.

• Participate in emergency preparedness planning and incident management processes.

• Ensure the DOA is complied with when making facilities management decisions.

• Manage the risks for all Western Cape malls with the support of the respective General Managers and the Head of FM, for complex matters.

• Evaluate and maintain policies, contracts and standards through supervision and follow up.

• Ensure legal requirements are met as far as the OHS Act.

• Conduct regular physical asset inspections and record same with a photographic record and follow up reports.

• Assist with implementation of business continuity and emergency response protocols.

• Manage and operate the BMS for the centres in the portfolio in line with the agreed operational standards and SLA agreements.

• Ensure that themes and information related to the themes are timeously sent to the Facilities Co-Ordinator.

• Ensure remedial actions are documented and compliance follows.

• Address and resolve issues highlighted in the Company Insurers Risk Matrix.

• Identify, vet and recommend building services vendors in consultation with centre management.

• Act as the custodian of building services procedures and assist with the service level agreements.

• Keep abreast and up to date with latest Facility Management standards and changes in the industry.

• Implement and ensure compliance to developed operations strategy, policy, standards, processes and controls.

• Attend monthly meetings with service providers.

• Provide ongoing building services specialist advice and support to stakeholders.

• Manage WC Mall CAPEX spend in-line with budgets.

• Provide technical advice on systems, technologies, and market trends.

• Manage SLA and vendor disputes.

• Develop shopping centre vendor strategy.

• Manage budgets for maintenance and operations.

• Oversee business continuity and health and safety.

• Support sustainability initiatives.

• Ensure legislative compliance.

• Coordinate utility management and tenant relations as required.