Operations Manager

Minimum Requirements - Diploma or Degree in Hospitality Management, Tourism, or related field. - Minimum 5 years experience in luxury hospitality operations. - Previous experience as a Lodge Operations Manager, Assistant General Manager, Lodge Manager, or similar senior operational role. - Experience working within a luxury lodge, safari lodge, or remote hospitality environment preferred. - Strong understanding of all lodge departments and operational procedures. Qualifications - Hospitality Management qualification advantageous. - Food Safety/HACCP certification advantageous. - First Aid certification advantageous. - Drivers licence required. Technical Skills - Strong knowledge of lodge and hotel operations. - Experience managing Front Office, Housekeeping, Food & Beverage, and Guest Relations departments. - Knowledge of Opera PMS or other hotel management systems advantageous. - Understanding of budgeting, cost control, and financial reporting. - Proficiency in Microsoft Office. - Knowledge of luxury service standards and guest experience management. Core Competencies - Strong leadership and people management skills. - Excellent communication and interpersonal abilities. - Exceptional guest service orientation. - Strong organisational and planning skills. - Ability to work under pressure in a remote environment. - Excellent problem-solving and decision-making abilities. - Financial awareness and commercial understanding. - Ability to manage multiple departments simultaneously. Personal Attributes - Passion for luxury hospitality and guest experiences. - Professional and well-presented. - Hands-on management approach. - Strong work ethic and integrity. - Adaptable and flexible. - Positive attitude and team-focused. - Calm and confident under pressure. Key Performance Indicators (KPIs) - Guest satisfaction scores and reviews. - Operational efficiency across all departments. - Achievement of service standards. - Staff performance and retention. - Cost control and budget adherence. - Successful completion of audits and inspections. - Effective handling of guest feedback and complaints. - Maintenance of luxury hospitality standards. - Team development and training progress. Working Conditions - Based at a luxury lodge or safari destination. - May require live-in accommodation depending on lodge location. - Flexible working hours, including weekends, public holidays, and evenings. - Requires hands-on involvement in daily lodge operations. - May involve working in remote locations with limited access to urban facilities.