Customer Management & Prospecting
1. Maintain and update a computerized customer and prospect database as per company protocol.
2. Conduct intensive customer prospecting, making 75 cold calls per week via telephone and 75 in-person visits.
3. Schedule and attend at least 2 face-to-face customer meetings daily.
4. Submit a minimum of 7 valid sales proposals per week.
5. Perform customer follow-ups, care visits, and training sessions.
6. Engage in internal meetings, product demonstrations, and liaise with other company functions.
Sales & Business Development
1. Develop and execute sales strategies, creating opportunities to market company products and services.
2. Perform daily prospecting calls to generate new business leads and establish contact with decision-makers.
3. Maintain and expand existing customer relationships through regular support and communication.
Sales Process & Administration
1. Document customer information, including contact details, existing equipment, and sales requirements.
2. Distribute business cards, sales brochures, and promotional material to potential customers.
3. Respond promptly to sales inquiries via personal visits, phone calls, and email.
4. Prepare follow-up letters summarizing customer interactions and quotations.
5. Discuss and negotiate rental, sales, and service level agreements with clarity and professionalism.
6. Process customer orders efficiently, ensuring timely deliveries.
Market Research & Reporting
1. Conduct post-sale customer visits to address concerns, offer support, and identify additional needs.
2. Attend planning and review meetings to forecast sales and refine strategies.
3. Monitor and report on sales activities, competitor trends, and market conditions.
4. Participate in product launches, promotions, and training sessions to enhance industry knowledge.
Sales Execution & Follow-ups
1. Fully cover assigned sales territories through cold canvassing, telesales, and target marketing.
2. Proactively schedule appointments with customers for focused sales campaigns.
3. Follow up on leads from various sources, including referrals, walk-ins, and cold calling.
4. Maintain service excellence by regularly checking in with existing customers and addressing complaints.
5. Approach existing customers for potential upgrades, ensuring settlements before appointments.
Sales Consultant • Port Elizabeth, ZA
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