AI Knowledge Manager

We are looking for a dynamic AI Knowledge Manager to join our team, based in Cape Town- onsite. The AI Knowledge Manager plays a pivotal role in shaping and grounding different models with our food expertise. Working hands-on with various stakeholders, they will source, curate and maintain content & data in a structured & coherent knowledge base, assuring AI results & recommendations are trusted and reflect our commitment to quality, innovation and responsibility. KEY RESPONSIBILITIES & ACTIVITIES - Content Planning: Develop, execute and mature a knowledge strategy & plan to achieve our objectives, aligned to different content & information cycles of our ecosystem. - Information Sourcing: Identify, evaluate, and acquire high-quality content & data from a diverse range of sources, working well and closely with stakeholders, which may include: - Internal stakeholders (e.g., chefs, marketing, product developers, sustainability teams) - External partners (e.g., suppliers, farmers, industry experts, culinary influencers) - Publicly available resources (e.g., reputable food publications, culinary databases, scientific journals) - Content & Data Curation: Rigorously review and curate content & data that meets strict quality criteria, ensuring accuracy, relevance and alignment to our values. - Content & Data Transformation: Work with Data Engineers to transform content & data for optimal AI utilisation, from recipe details, product descriptions, nutritional information, sourcing details, to cooking guidelines. - Knowledge Organisation & Structure: Collaborate with Data Architects and Scientists to abstract information into a logical and optimised knowledge base structure and system, ensuring efficient retrieval and utilisation by different models. - Information Management: Establish and enact content & data governance procedures, including guidelines, version control, regulation and rights management to maintain alignment, integrity, relevance and compliance. - Content Analysis & Optimisation: Analyse and track content completeness, usage and performance metrics, proactively identifying & acting on gaps and areas for improvement to optimise effectiveness in meeting user needs. - Research, Trend Monitoring & Innovation: Stay abreast of emerging trends in food, culinary techniques, AI, and content & data management, identifying opportunities to enhance the knowledge base and maintain our leadership. SKILLS & EXPERIENCE - Education: Bachelor's degree or equivalent in Information Management, Communications, Journalism, Culinary Arts, Food Science, or a related field. - Experience: Sufficient professional experience to have developed and demonstrated strong expertise in: - Content, data or knowledge management, preferably in the food industry or a lifestyle related field - Sourcing, curating, abstracting and managing large volumes of complex information. - Working effectively with a wide range of stakeholders. - Working with Content Management Systems, knowledge bases, or databases with a good understanding of information architecture. - Creating & adapting content for digital platforms, including internal systems, websites, apps, or social media. - Researching, analysing, and solutioning with critical thinking. - Proofing, editing and writing, with meticulous attention to detail. - Defining plans to achieve work-related objectives effectively. - Familiarity with AI & related concepts.