Account Specialist
Vector LogisticsZAThe purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer... Show more
Onboarding SpecialistReWorks Solutions • ZA
Onboarding Specialist
ReWorks Solutions • ZA
30+ days ago
Job description
Job Opening: Onboarding Specialist Location: Remote (Working US Hours - 9am-5pm EST) Type: Full-Time Key Responsibilities - Lead and facilitate onboarding training sessions for new hires/clients (e.g., BCBAs, RBTs, and administrative staff) - Develop, maintain, and improve onboarding and training materials (SOPs, guides, videos, presentations) - Ensure new employees are fully trained on internal systems (e.g., Rethink, scheduling platforms, communication tools) - Conduct system walk-throughs and hands-on training to ensure competency - Partner with clinical leadership to ensure training aligns with clinical standards and expectations - Track and monitor training completion and employee readiness before they begin working with clients - Provide ongoing support and follow-up training as needed post-onboarding - Identify knowledge gaps and continuously improve training programs and processes - Assist with onboarding coordination (documentation, scheduling, system setup) as needed - Act as the primary point of contact for new hires during their onboarding and initial training period Requirements - 2+ years of experience in training, onboarding, or employee enablement (healthcare or ABA preferred) - Strong presentation and facilitation skills, with the ability to engage and train diverse teams - Excellent communication and interpersonal skills - Highly organized with strong attention to detail - Comfortable using and training others on multiple systems and software - Ability to simplify complex processes into clear, easy-to-understand training - Proactive, patient, and supportive approach to training Benefits 1. Comfortable working U.S. hours 2. Remote work from home - Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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Onboarding Specialist • ZA
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