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Key Accounts Controller – Logistics Sector (Cape Town)
Key Accounts Controller – Logistics Sector (Cape Town)CF Consulting • Cape Town, Western Cape, ZA
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Key Accounts Controller – Logistics Sector (Cape Town)

Key Accounts Controller – Logistics Sector (Cape Town)

CF Consulting • Cape Town, Western Cape, ZA
30+ days ago
Job description

A well-established and growing logistics business is seeking a Key Accounts Controller to support the servicing and administration of key client accounts within a fast-paced operational environment.

This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.

Role Overview

You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records.

This is a process-driven, operational support role, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.

Key Responsibilities

  • Manage inbound queries from existing key account clients relating to :
  • Pricing and quotes
  • Service availability
  • Delivery and operational queries
  • Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures
  • Maintain accurate and up-to-date customer records and CRM data
  • Follow up on outstanding queries, quotes, and service-related matters
  • Escalate non-standard requests or complex issues appropriately

Minimum Requirements

  • 3–5 years' experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution
  • Proven experience working with :
  • Pricing structures, quotes, or rate cards
  • Operational or service-related customer queries (not sales campaigns)
  • Strong administrative capability with a high level of accuracy and attention to detail
  • Ability to manage multiple tasks in a structured and organised manner
  • Professional communication skills, particularly in handling client queries calmly and efficiently

Key Competencies

  • Detail-oriented with a strong focus on accuracy
  • Reliable, consistent, and able to follow through on tasks
  • Comfortable working in a fast-paced, operations-driven environment
  • Able to work independently while supporting a broader commercial team

Important Note

This role is focused on existing client service, account support, and operational coordination.It is not a call-centre or outbound sales position.

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Key Accounts Controller – Logistics Sector (Cape Town) • Cape Town, Western Cape, ZA

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