A well-established and growing logistics business is seeking a Key Accounts Controller to support the servicing and administration of key client accounts within a fast-paced operational environment.
This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.
Role Overview
You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records.
This is a process-driven, operational support role, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.
Key Responsibilities
- Manage inbound queries from existing key account clients relating to :
- Pricing and quotes
- Service availability
- Delivery and operational queries
- Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures
- Maintain accurate and up-to-date customer records and CRM data
- Follow up on outstanding queries, quotes, and service-related matters
- Escalate non-standard requests or complex issues appropriately
Minimum Requirements
- 3–5 years' experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution
- Proven experience working with :
- Pricing structures, quotes, or rate cards
- Operational or service-related customer queries (not sales campaigns)
- Strong administrative capability with a high level of accuracy and attention to detail
- Ability to manage multiple tasks in a structured and organised manner
- Professional communication skills, particularly in handling client queries calmly and efficiently
Key Competencies
- Detail-oriented with a strong focus on accuracy
- Reliable, consistent, and able to follow through on tasks
- Comfortable working in a fast-paced, operations-driven environment
- Able to work independently while supporting a broader commercial team
Important Note
This role is focused on existing client service, account support, and operational coordination.It is not a call-centre or outbound sales position.
Applications