Branch Manager

Responsibilities

• We have amazing opportunities for a Branch Manager to be based in Kenilworth, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services, and compliance.

What You’ll Bring To The Team:

• Valid driver’s license.
• Diploma/ Degree/ NQF 4 Learnership.
• 1-2 years in a management capacity or managerial experience.
• 1-2 years of sales management.
• 1-2 years cash management.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures, retain existing customers, and grow new customer base.
• Generate a branch business plan in consultation with the regional manager and implement it accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.
• Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that stock-taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily news flashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs, and growth plans as well as high-risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Proactively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative, and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to the company's internal control policy, Compliance to the Code of Ethics, and escalating fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and that compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates, and marketing campaigns.
• Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to the support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on-the-job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention, and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.

Values

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure the timeous submission of daily, weekly, and monthly reports.
• Must be available 24/7 in case of emergencies.

Apply Before 04/24/2026