Customer Support Agent - Hermanus
Join a fast-growing fintech authorised by the South African Reserve Bank.
Hermanus, Western Cape (On Site) | R18 000 - R25 000 per month
About Our Client
The client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.
The Role: Customer Support Agent
This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.
Key Responsibilities
Possess 1-3 years of experience in a customer support or online service role.
Provide real-time support to customers via WhatsApp, Facebook, email, and phone.
Assist users with onboarding and account verification queries.
Troubleshoot technical or account-related issues with efficiency and empathy.
Escalate unresolved issues to the relevant departments when necessary.
Document customer interactions and maintain up-to-date records.
Collaborate with compliance and operations teams to ensure seamless service delivery.
Work scheduled shifts, including weekends and public holidays as required.
About You
1-3 years of experience in a customer support or online service role.
Strong written and verbal communication skills.
Confident using computers, mobile apps, and online chat tools.
Calm and professional when handling high-pressure situations.
Fast learner with excellent attention to detail.
Team player with a proactive and responsible attitude.
Comfortable working shifts, including weekends and holidays.
Customer Support Agent - Hermanus • hermanus, Western Cape, South Africa
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