HP Printer & PC Field Technician

Job Description

• First Technology MPS is seeking a HP Printer & PC Field Technician to deliver onsite technical support, maintenance, and repair services across HP laptops, desktops, and printers. This role requires strong technical troubleshooting skills, a commitment to achieving first‑time fixes, and the ability to provide professional, client-centric service.

Key Responsibilities
Field Service & Repairs

• Attend service calls at client sites to perform in-warranty and out-of-warranty break/fix repairs.
• Diagnose and repair faults on:
• HP laptops and desktops
• HP single-function and multi-function printers
• Ensure high first-time fix rates through accurate fault identification and troubleshooting.

Hardware Diagnostics & Replacement

• Identify and resolve hardware failures on PCs and printers.
• Replace faulty components, including but not limited to:

PC Components

• System boards
• LCD screens
• Keyboards
• RAM
• Batteries
• Power supplies

Printer Components

• Fusers
• Pickup rollers
• Scanner assemblies
• Main gear drives
• Formatters
• DC controllers
• ADF assemblies

Installation & Configuration

• Install and commission HP printer devices.
• Configure:
• Wired and wireless network connectivity
• Printer drivers on user devices
• Scan-to-folder and scan-to-email functionality

Remote Support & Call Centre Assistance

• Provide remote diagnostic support to call centre agents when required.
• Assist call centre team with correct part identification before dispatch to reduce repeat visits.

Technical Documentation & Administration
Utilise service manuals and HP support portals to:

• Identify correct part numbers
• Follow removal and replacement procedures
• Interpret error codes and follow recommended troubleshooting processes

Complete all administrative documentation timeously, including:

• Job cards
• Vehicle check sheets
• Driver trip sheets
• Any required service documentation

Customer Service

• Maintain a professional and presentable image at all times while onsite.
• Communicate clearly with clients regarding issues, solutions, and expected timelines.
• Build strong customer relationships through reliable service delivery.

Minimum Requirements:
Experience

• Minimum 5 years’ experience as a field technician supporting:
• HP printers
• Laptops and desktops
• Proven track record in onsite break/fix repairs.

Technical Skills

• Strong fault-finding and troubleshooting ability.

Knowledge of:

• PC hardware architecture
• Printer mechanics and electronics
• Networking fundamentals (IP configuration, connectivity)
• Ability to interpret and follow technical service manual procedures.

Deadline:2nd April,2026