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Discovery Limited
Client Relationship ManagerDiscovery Limited • ZA
Client Relationship Manager

Client Relationship Manager

Discovery Limited • ZA
30+ days ago
Job description

Key Purpose:

  • To accurately review and assess In Hospital related queries and updates, in line with Discovery Health products and in accordance with benefit entry criteria and established protocols

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

  • Dealing with all IH queries and escalations through to resolution
  • Enforcing policy, protocol and benefits decisions
  • Meeting daily Operational Targets, TWT, etc.
  • Ad Hoc duties based on business requirements
  • Communicating effectively and accurately, progress, outcomes to complainants verbally and in writing
  • To liaise with relevant stakeholders involved in the member’s care to ensure the best possible member journey.

Skills:

  • Adapts interpersonal style to suit different people or situations
  • Adapts to changing circumstances
  • Assertive and confident
  • Attention to detail
  • Customer focused
  • Demonstrates integrity
  • Shows urgency and passion for servicing

Education and Experience:

The following requirements are essential:

  • Matric
  • Nursing Qualification (Enrolled/Professional Nurse)
  • Valid SANC Registration
  • Discovery Health working experience in a clinical role
  • Discovery Health products and system knowledge
  • PMB Legislation Knowledge
  • Analytical Skills
  • Effective Communication Skills (Written & Verbal)
  • MS Office

The following requirements are advantageous:

  • 1 year CRM Experience
  • Discovery Health Pre-Authorizations working experience
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Client Relationship Manager • ZA

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