Senior Network Engineer
Staff Solutions Recruitment • Port Elizabeth, South Africa
30+ days ago
Job description
Key Responsibilities
Network Operations
- Manage senior network support, including escalations and complex troubleshooting
- Ensure network reliability across diverse environments
VoIP & Telephony
- Monitor VoIP systems (physical & virtual) using dashboards and alerts
- Conduct call quality investigations and performance optimisation
- Support provisioning, automation, and system maintenance
- Contribute to R&D initiatives (e.g., codec optimisation, system enhancements)
- Manage VPN technologies (e.g., WireGuard)
Problem Management & Escalations
- Lead investigations into recurring issues and trends
- Support escalation overflow and high-priority incidents
- Step in to oversee Tier 1 operations when required
Projects & Leadership
- Act as a key technical resource on large-scale projects
- Mentor and guide junior engineers
- Contribute to automation and infrastructure innovation initiatives
Security & Networking
- Configure and manage next-gen firewalls and network security solutions
- Support large on-premises client environments (enterprise scale)
Ticket Management
- Own and drive ticket resolution with a strong focus on SLAs and quality
Technical Knowledge
- Strong experience in VoIP systems and troubleshooting
- Solid understanding of networking principles and infrastructure
- Experience with firewalls, VPNs, and network security
- Ability to handle escalations and complex technical investigations
- A proactive mindset with an interest in automation and optimisation
- Strong communication skills and ability to support/mentor junior team members
- Experience with Linux servers and Docker environments is a nice-to-have