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Fund Coordinator (Western Cape)PEP • ZA
Fund Coordinator (Western Cape)

Fund Coordinator (Western Cape)

PEP • ZA
30+ days ago
Job description

Description

  • Manage the complete, end-to-end processing of risk benefits for retirement fund members and their dependents. This service covers fund members located in South Africa, Botswana, Lesotho, Namibia, and Eswatini.

KEY RESPONSIBILITIES

  • Effectively prioritise and manage multiple claims and administrative tasks to meet deadlines and service level agreements.
  • Administer and maintain records for Section 37C Death claims (including Funeral and Educational assistance), Disability, Critical illness and Retirement claims, ensuring compliance with company standards, policies, and legislation.
  • Source, verify, and manage all required supporting documentation for efficient claims processing.
  • Compile monthly progress reports and ad-hoc reports.
  • Develop and maintain strong relationships with stakeholders and serve as a liaison between the business, fund administrators, risk providers, payroll, fund members, and their relatives.
  • Attend fund administration meetings.
  • Provide ad-hoc assistance and support to the Remuneration and Benefits team.

Requirements

  • Tertiary qualification in a related field
  • 3 - 5 years working experience in the employee benefits environment (preferably with exposure to death and disability claims administration)
  • Sound knowledge of the Pension Funds Act, tax legislation, group risk products and payroll
  • Computer literacy, Sage 300, MS Excel/Google Sheets
  • Ability to work with highly confidential information
  • Ability to work independently and function well in a fast-paced environment
  • Good interpersonal skills required with an appropriate degree of assertiveness and empathy
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Fund Coordinator (Western Cape) • ZA

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