Reservations Manager (63320)

Job Description

• A premier Inbound DMC based in the Upper Highway area is looking for an experienced Reservations Manager to be based at their head office. This person will be responsible for leading a team of 7 reservations agents, taking full responsibility for daily reservations operations across the luxury lodges in Botswana and Zimbabwe as well as maintain the highest standards of service and attention to detail to deliver exceptional luxury safari experiences for international guests.

Educational Requirement & Experience:

• Matric
• Tertiary qualification in Hospitality, Tourism or Administration would be advantageous
• At least 3-5 years previous reservations or hospitality management experience.
• Luxury safari travel experience would be advantageous.
• Strong leadership and organisational skills
• Previous team management experience
• Ability to travel occasionally
• Must be prepared to work after house duty phone on occasion.

Job Description:

• Train, mentor, and support the reservations team
• Manage bookings, availability, and guest requirements
• Develop in-depth knowledge of all company lodges and experiences
• Maintain strong communication with lodges and internal teams
• Handle escalations and ensure high client satisfaction
• Manage excellent turn-around times so agents needs are satisfied very timeously.