Entrepreneurial Scout – Client Services Specialist

Job Description

• Do you have exceptional communication skills? Are you skilled at dealing with customers and clients telephonically? Are you confident meeting call targets and working in a pressurised, high-performance team?
• Our selection team is looking for a seasoned and experienced client services specialist with either sales or recruitment and selection experience to join the team as an entrepreneurial scout. This role is unlike any other. Your day-to-day responsibilities will involve contacting entrepreneurs in their businesses and determining whether they are suitable and eligible to qualify for a corporate-sponsored incubation programme.
• While you will receive entrepreneur leads to contact, we expect you to think creatively and headhunt ideal entrepreneurial companies that align with programme deliverables - your creative and innovative ways to find the right entrepreneur to the target deadline is key.
• You must enjoy working with people, have a passion for entrepreneurship, and be driven to align individuals with programmes that support their growth and development. Strong administrative skills are essential, as you will guide entrepreneurs through the full selection process.
• This is a fantastic opportunity to work in a highly dynamic and innovative environment.

What does this role involve?

• The entrepreneurial scout is responsible for identifying entrepreneurs who are a strong fit for our programmes.
• You will manage a detailed eight-step selection process from start to finish for all qualifying and interested entrepreneurs. The role is telephone-intensive, with most initial contact taking place over the phone with business owners.
• A significant part of the role involves building rapport, helping entrepreneurs understand programme requirements, matching them to suitable programmes, and supporting them through each stage of the selection process. The role is similar in nature to a recruitment process. You must be able to demonstrate the value of the programme and clearly communicate what is required from the entrepreneur.
• Strong business acumen and experience in a high-volume contact centre environment will be advantageous.

Preferred experience

• At least 5 years’ experience in sales, recruitment, or call centre environments
• Proven experience servicing clients telephonically and managing high daily call volumes
• Ability to influence and engage clients over the phone (this is not a hard sales environment, but strong listening skills are essential)
• Experience working in a high-performance, high-volume environment
• Creative thinking in headhunting and lead generation
• Ability to thrive under strict deadlines and targets

Personality fit

• The ideal candidate thrives in a fast-paced environment and is a proactive team player. You should be resilient, target-driven, and able to perform under pressure. At the same time, you must genuinely enjoy working with people and contributing to their growth and development.

Minimum requirements

• Minimum national diploma or degree qualification
• Strong verbal communication skills, with the ability to liaise effectively with entrepreneurs, clients, and team members
• Previous entrepreneurial experience is advantageous
• Intermediate to advanced microsoft office skills (word, excel, powerpoint, outlook)
• Proven success in a high-volume sales and/or recruitment role
• Experience with various interviewing techniques
• Headhunting and cold calling experience is non-negotiable
• Valid driver’s licence and own vehicle

Behavioural competencies

• Proactive and solution-oriented
• Exceptional communicator with a genuine passion for people
• Meticulous attention to detail
• Strong sense of ownership and accountability
• Proactive team player
• Ability to manage pressure effectively
• Emotionally mature and receptive to constructive feedback, with the ability to implement improvements