Officer Customer Care
Eskom Communications • Germiston, ZA
3 days ago
Job description
Introduction
- Task Grade: T12 Area of specialization: To supervise and coordinate service delivery within the contact centre to ensure efficient and effective customer service. Department: Markert Operator Business Unit: Energy Market Services Location: Simmerpan - Germiston, Gauteng
Job description
Skills and Competencies Required
Behavioural:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
- Dealing with ambiguity and complexity
Leadership:
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
- Lateral thinker
Knowledge:
- Business management
- Finance and costing
- Pricing
- Organisational
- Customer service and product
Skills
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
Key Responsibilities
- Plan and manage daily activities.
- Coordinate and facilitate service delivery.
- Ensure customer interaction and employee performance management.
- Coordinate information and process enhancement.
- Facilitate the customer claims process.
- Manage reporting, lead and supervising team.
Minimum Requirements
Qualification(s):
- National Diploma/National N Diploma in Marketing/Finance/Commerce/Engineering/Social Science/BusinessManagement/Customer Service at NQF 6 with 240 credits
Experience
- Related 3 years’ experience in working with customers and customer relations
Deadline:20th April,2026