Operations Manager (Security)

Job Context

• Servest Security has an open vacancy for an Operations Manager to join the Operations Team. The purpose of the role is to ensure that all site-specific security requirements are adhered to and that the Client's needs are efficiently and professionally met. The Operations Manager will support the development, operations, and profitability of the assigned area through ensuring best possible performance, contract compliance and delivery.

Minimum Requirements

• Matric
• Qualification in security management, emergency management, business management/operations management or related field (advantageous)
• Grade A PSIRA Certificate
• 5 years’ experience in the security industry
• Knowledge of operating systems such as online intelligence, IR / HR, and strong knowledge of devising and implementing operational procedures.
• Excellent communication and customer service skills
• Computer skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Own transport
• Clear criminal record

Duties & Responsibilities

• Prepare and distribute monthly rosters by the 12th, ensuring all guards receive and follow them.
• Manage roster changes, personnel updates, and ensure accurate records on the system.
• Control staffing levels, deployments, and overtime in line with contractual requirements.
• Conduct daily site visits (minimum of three) and submit monthly site visit reports.
• Ensure all site documentation (SOPs, risk assessments, job descriptions) is up to date and available.
• Oversee incident management, including reporting to clients within required timeframes.
• Maintain control room operations, communication, and equipment functionality.
• Manage uniforms, equipment, firearms, and ensure compliance with safety and legal standards.
• Lead, develop, and discipline staff while ensuring training, performance, and wellbeing are maintained.
• Manage client relationships, reporting, financial performance, compliance, and operational efficiency.

Deadline:20th April,2026