Senior Product Manager

Job Purpose

• To manage product Innovation (Development; Maintenance and Governance; Non Interest Revenue (NIR)) in order to achieve Nedbank Home Loans strategic objectives.

Job Responsibilities

• Build and maintain effective working relationships.
• Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.
• Ensure clients' expectations are met to the required standards.
• Audit staff performance in line with client and operational standards.
• Ensure efficient work ethic and achievement of Business Unit strategies and goals.
• Draft and present monthly business reports to stakeholders.
• Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.
• Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Create a client service culture. Support implementation of business optimization improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Identify and drive development and implementation of solutions.
• Conduct on-the-job training, counselling and coaching.
• Identify staff performance gaps from assessment evaluations and analyze performance data.
• Adhere to the terms and conditions of employment.
• Ensure service level agreements are achieved and maintained.
• Maintain and update QA policies and procedures.
• Enhance policies and procedures by reviewing and recommending submissions to the business.
• Support decision making by gathering and analyzing information from different sources.

Technical Skills Required

• Product ownership and product management
• Critical thinking
• Problem solving
• Prioritisation
• SAFE Agile
• Business cases

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Minimum:

Bachelor’s Degree / Advanced Diploma (NQF Level 7) in:

• Business Management
• Finance
• Information Systems
• Economics
• Product or Project Management

Highly Advantageous / Ideal:

Postgraduate Diploma (NQF Level 8) or equivalent in:

• Product Management
• Business Administration
• Finance
• Strategic Management
• SAFe, Agile Product Management, or equivalent certification

Minimum Experience Level

Minimum 5 years in:

• Senior Product Management roles
• Full product lifecycle ownership (strategy, build, governance, optimisation)

Proven experience managing managers or senior professionals, including:

• Performance management
• Coaching and capability building
• Delivery against strategic and transformation targets

Strong exposure to:

• SAFe / Agile delivery environments
• Business case development and NIR optimisation
• Risk, governance and regulatory adherence
• Stakeholder engagement at senior and executive level

Technical / Professional Knowledge

• Communication Strategies
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Customer Focus
• Initiating Action
• Innovation
• Business Acumen
• Continuous Improvement
• Motivating the Sales Team

Closing Date: 21 April 2026