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Service Specialist – SandtonCatch • ZA
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Service Specialist – Sandton

Service Specialist – Sandton

Catch • ZA
30+ days ago
Job description

ROLE OVERVIEW

The Service Specialist will be responsible for the following:

  • Liaising with an international pool of clients on a daily basis.
  • Planning and implementing the overall shipping strategy.
  • Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.
  • Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
  • Ensuring customer satisfaction.

QUALIFICATIONS AND EXPERIENCE

  • University Undergraduate Degree of any background, commerce-focus preferable
  • Honours Degree advantageous
  • Work experience advantageous
  • Strong academic track record required

SKILL SET AND DESIRED COMPETENCIES

  • Excellent knowledge and use of Microsoft Office Applications
  • (i.e. Word, Excel, and Outlook)
  • Excellent use of the English language, both written and verbal
  • Maintain effective daily communication with relevant team members
  • Ability to adapt within the ever-changing shipping environment
  • Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
  • Attention to detail with the ability to prioritize tasks effectively
  • Ability to proactively identify problems in advance before a shipment becomes a pressure point
  • Creative problem-solving ability
  • Independent-thinker and resourceful
  • Energetic and enthusiastic
  • General business acumen
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Service Specialist – Sandton • ZA

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