Operations Engineer Tshwane (Pretoria)

Reference: JHB009170-CP-1

2633_Operations Engineer - Global Payment Platform (Advanced)
Location: Gauteng
Contract Term: ASAP - 31 December 2026

Duties & Responsibilities

ESSENTIAL SKILLS REQUIREMENTS:
Specific Technical / Functional skills:

1. Finance/Accounting understanding to assist with problem resolution
2. Understanding of operations processes
3. Informatics understanding to resolve problems related to data flow between various systems & middleware
4. Capability to improve on current processes where required
5. Strong analytical and problem-solving skills with a high attention to detail
6. Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

1. German Speaking (Advantageous)
2. DEVOPS (advantageous)
3. Confluence and Jira (advantageous)
4. Ownership mentality, willingness to take over responsibility and drive topics
5. Willingness to deal with (talk to) our global customers (due to the global exposure language barriers might exist)
6. Above board work ethics – this is of utmost importance
7. Open and pro-active communication across teams
8. Ability to understand complex work environments
9. Flexibility to take up different tasks in the feature team
10. Flexibility to work weekends and after hours in a shift schedule
11. IT experience delivering operations support services

Soft Skills:

1. Problem solving capabilities
2. Ability to work as part of a team
3. Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
4. Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
5. Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
6. Above-board work ethics
7. Flexibility to take up different tasks in the project
8. Ability and willingness to coach and give training to fellow colleagues and users when required
9. Willing and able to travel internationally

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

1. Relevant IT / Business Degree
2. 3 - 5 years’ experience

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

1. Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)
2. Work rotation spans over morning, evening, and weekend shifts, also on public holidays
3. Working knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.
4. Provide general assistance to the Operations team and end users
5. Adhere to the PIC processes (Problem, Incident & Change Management)
6. Perform daily operations tasks and end user support
7. Creation of pertinent test documentation
8. Enable end user knowledge transfer and training
9. Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
10. Back-out Planning
11. Business Continuity Management (BCM)
12. Change Management (CM)
13. Cut-over Planning
14. Fall-back Planning
15. Incident Management (IM)
16. IT Service Management (ITSM)
17. OPS Advanced Training
18. OPS Basic Training
19. Problem Management (PM)
20. Release Planning
21. Start Up Management (SUM)
22. System Monitoring
23. Technical Continuity Management (TCM)

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