Applications Specialist Midrand

Introduction

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

Duties & Responsibilities

ROLE:

• Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).
• Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.
• The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.
• This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps.
• Our service delivery is for all company processes within the Group.
• Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.
• Be a maintenance and operations focused team member for our cloud and on-premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.
• Main function:
• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Working with Application Monitoring tools.

Desired Experience & Qualification

QUALIFICATIONS/EXPERIENCE

• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years of operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Software package, installation & conversion tools, e.g. MSI.
• Experience in Analysis of Application Business needs and Requirements.
• Experience in Analysis of application performance and worked with Software installation Capture tools.
• Experience in optimisation of functional areas, e.g. Server and Desktop Deployments, User experience and Published Applications.
• Experience in Documentation of Published Application deployments.
• Experience in Application Modernization and Application lifecycle management (ALM).
• Experience in legacy (e.g. .vbs) and modern (e.g. MSIX, psadt) installation method.
• Experience in operation of Windows Servers and Windows multisession Desktop.
• Experience in Windows Client (Windows 10 & 11) OS troubleshooting.
• Experience with Active Directory and GPO.
• Experience with Entra ID (Azure AD).
• Experience with Scripting (PowerShell, Python, etc.).
• Experience in troubleshooting infrastructure, network and integration issues.
• Experience with VMWare Workspace One Access.
• Experience with ITIL processes (Incident, Change and Problem management).
• Plan and execute maintenance tasks (change management).
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).
• Resolve incident tickets.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience Citrix Netscaler (higher than 12.x) and Storefront.
• Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x).
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Experience Citrix XenServer (higher than 7.x).
• Experience in working with hyperconverged systems.
• Experience with Scripting (PowerShell, Python, etc.).
• Experience with monitoring systems.
• Experience in optimization of functional areas, e.g., Server Deployments, User experience and Published Applications.
• Automated problem remediation.
• VMware Published Applications stack.
• Understand Rest API technology.

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