Business Process Analyst (CA / BCom Hons / BSc)

Business Process Analyst

Location: Bryanston, Johannesburg
Type: Permanent, Full Time
Reference: PE002267-LS-1
Published: 18 hours ago

Our client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply.

Duties & Responsibilities

Requirements:

• BCom (Hons), CA (SA), CIMA, or BSc (Computer/Data Science/AI/Mathematics/Statistics).
• 3 to 5 years Leadership Experience.
• Process design, engineering, and implementation (preferable).
• System design and implementation (preferable).
• Reporting and Data Analysis Experience (preferable).
• Strong Excel / PowerBI skills (preferable).
• The ability to manage multiple requests whilst being deadline orientated.

Profile:

• Must illustrate their resilience by providing specific examples from their life/career.
• Must want to work in a highly operational environment – getting their hands dirty daily.
• Highly ambitious but wants to work as part of a team.
• High conscientious.
• Exceptionally analytical.
• Strong leadership skills.

Responsibilities and expectations include:

• Assisting the COO in various operational areas.
• Data modelling and review.
• Operational reporting and performance evaluation.
• Systems and process review: Audit and document findings, proposals on how to optimise and embed permanent value, implement findings and change management framework.
• Perform ad-hoc requests across various operational areas.

The individual will be exposed to the various functions within the business:

Marketing:

• Lead acquisition and analysis.
• Data review and digital performance management.
• Risk cohort segmentation and allocation of resources.

Sales:

• Productivity analysis.
• Resource utilisation and optimisation.
• Database segmentation and evaluation.

Collections & Retentions:

• Evaluation of lost clients.
• Review of systems and processes to identify and evaluate core retention issues.
• Review risk management framework to effectively shape the portfolio.

Claims:

• Data and correlation modelling for investigation process.
• Optimisation of processes impacting turn-around-time and efficient completion of tasks.
• Cost allocation and review.
• Correspondence review to clients whilst ensuring alignment to the agreed processes.
• Audit of the vehicle assessment and repair process: Key relationship audits, gap analysis, and proposals on how to effectively eliminate lost opportunities.

IT, Data Science & System Development:

• Exposure to resource management and allocation to priority projects.

Finance:

• Cost centre management.
• Budget allocation and monitoring of spend.

Client Service:

• Improvement on client engagement.
• Communication framework review with automated correspondence and driving the self-service portals.
• Interdepartmental alignment to enable efficient and professional service to our clients.
• Exposure to the external regulatory requirements and compliance thereof.

Please note: Should you not receive a response within two weeks of applying, you may assume that your application was unsuccessful.

Package & Remuneration

Monthly

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