Desktop Engineer Montague Gardens

Desktop Support Engineer

Managed Talent Solution's client in Montague Gardens is looking for a Desktop Support Engineer with end-user and telepresence support experience. You must have your own transport and Drivers License essential. Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies to various users. Must be available to start immediately.

Critical Requirements - Skills, Experience and Qualifications

• Matric
• A+ or N+ / MCSE (essential)
• 3+ years’ experience delivering End User Computing Support Services in a customer environment
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC Builds and endpoint installations
• Excellent Communication and Interpersonal skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently.

Primary Role Accountabilities:

• 1st line and second line support for internal users and IT staff.
• Set up VPN for users.
• Set up laptops DELL, ACER, LENOVO, HP.
• Connecting users to the Printers and Scanners.
• Follow up service and repairs with external suppliers.
• Escalating calls and issues where necessary to senior managers and team leaders.
• Responsible for Installation and maintenance of IT equipment such as (but not restricted to) stand-alone Printers and network printers. Supporting all IT issues internal users face.
• Provide troubleshooting and configuration support for user’s desktop, laptop and network issues.
• Loading an image in laptops VIA the network.
• Supporting Executives with any issues they have.

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