PHA Manager

Job category: Other : Human Resources and Recruitment

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Clicks Group is looking to recruit a PHA Manager to work within the Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and report into the Learning and Development Manager.

JOB PURPOSE:

To manage the operations, direction and quality assurance of the Pharmacy Healthcare Academy, in line with regulatory standards and requirements, to support the development of pharmacy support personnel and build a future-ready and high-performing workforce.

JOB OBJECTIVES:

• To manage the operations and learning delivery of the Pharmacy Healthcare Academy in alignment with SA Pharmacy Council and QCTO accreditation requirements.
• To oversee the design, delivery, and continuous improvement of accredited and non-accredited learning programmes for healthcare and pharmacy staff, including CPD.
• To maintain compliance with regulatory standards and accreditation status through a robust quality assurance framework.
• To manage learner records, assessments, and certification processes to guarantee accurate maintenance and reporting in accordance with QCTO and SAPC requirements.
• To monitor, evaluate, and report on the impact of learning interventions by tracking learner completion and successful placement in the workplace, to support career development and return on investment.
• To build and manage relationships with external stakeholders including SAPC, QCTO, SETAs, academic institutions, and professional bodies to support collaboration, compliance, and programme relevance.
• To manage the Pharmacy Academy’s budget, resources, and annual learning calendar to deliver on operational and strategic objectives.
• To develop and implement policies and procedures that govern the Academy’s operations, learner conduct, and learning integrity.
• To manage the recruitment, onboarding, and performance of facilitators, assessors, and moderators to uphold delivery standards and learner experience.
• To promote the Academy’s offerings to attract learners, build brand equity and support transformation goals.
• To identify and pursue fundraising opportunities, including grants, sponsorships, and donor partnerships, to support the Academy’s strategic initiatives, learner bursaries, and programme sustainability.

EDUCATION:

• 4-year Bachelor of Pharmacy degree
• Registered Assessor

JOB EXPERIENCE:

• 8 years’ experience in a learning and development or skills development environment
• 5 years’ experience in managing learning delivery or academy operations.
• 3 years’ experience in stakeholder engagement with regulatory bodies such as SAPC, QCTO, and SETAs
• Experience in managing facilitators, assessors, moderators and QMS.
• Experience in monitoring learner progression, completion, and placement

JOB RELATED SKILLS:

• Planning and organising
• General management and operational oversight
• Learning facilitation and curriculum management
• S takeholder engagement and relationship building
• Verbal and written communication
• People management and coaching
• Project management and coordination
• Analytical thinking and problem solving
• Quality assurance and compliance monitoring
• Problem solving

JOB RELATED KNOWLEDGE :

• SA Pharmacy Council and QCTO accreditation requirements
• Skills development legislation and SETA frameworks
• Pharmacy education and CPD frameworks
• Quality assurance principles for learning delivery
• Project and change management principles.
• Learner records management and certification processes
• Learning design and development methodologies
• People and resource management
• Budgeting and finance management
• Knowledge of SA labour legislation

JOB RELATED COMPETENCIES:

• Leading and Supervising
• Adhering to Principle and Values
• Persuading and Influencing
• Analysing
• Planning and Organising
• Coping with Pressures and Setbacks
• Delivering Results & Meeting Customer Expectations

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