Business Improvement Engineer/Manager (Contract) (CPT)

Business Improvement Engineer/Manager (Contract) (CPT)Engineering/Technical ~ Finance/Admin ~ Product/Project management Cape Town - Western Cape - South Africa

ENVIRONMENT

A dynamic Energy Specialist seeks a highly driven & forward-thinking Business Improvement Engineer/Manager with prior experience in an execution role in a Transformation Project, Process Mapping (As Is, GAP reviews and To Be) & able to run Process Design workshops (virtual and onsite). Your role will entail performing Gap Analysis (As Is , To Be, Gaps) for processes and sites, conducting interviews / stakeholder engagements as needed, performing quality control and providing input and steering to complete the transition plan per country and process. The ideal candidate must possess a suitable B-Degree (NQF Level 7) and experience capturing and communicating Change Impact (Change in process, Change to roles, Change to systems) and leadership. Candidates must preferably have experience in the Oil & Gas or Retail Industry, SAP and Africa OU experience. Please note this is a 1-Year Contract.

DUTIES

• Perform Gap Analysis (As Is , To Be, Gaps) for processes and sites, focusing on any regulatory/compliance/language / system requirements that cannot be met by the To-be process.
• Prepare for sessions needed.
• Facilitate the sessions and keep discussions on track.
• Walk through Process Flow to confirm Roles, Steps and Systems to understand, challenge and capture feedback from countries.
• Walk through the forms and templates used - to understand, challenge and capture feedback from countries.
• Walk through the KPIs and SLAs relevant to the process area to understand, challenge and capture feedback from countries.
• Update the required deliverables , such as Process Map, Role Impacts, System Changes, KPI/SLA changes, Service Catalogue Changes, Transition Plan.
• Assess and capture the impact to the country landscape ( Process, People, Systems, Change Impact).
• Conduct interviews / stakeholder engagements as needed.
• Secure stakeholders signoff and input.
• Based on previous Shared Service / GBS experience, provide expert guidance on role impact and process focus.
• Perform quality control to ensure that the required information is covered and actions assigned.
• Advise on deployment risks and propose mitigation.
• Provide input and steer to complete the transition plan per country and process.
• Execute and support the execution of the Transition plan (Cutover, Go Live and Hypercare), as needed.
• Design required test packs, ensuring all scenarios are included.
• Support the testing with team to ensure knowledge transfer.
• Produce training material and plans where required.

REQUIREMENTS

Qualifications

• NQF Level 7 qualification (relevant B-Degree).

Experience/Skills

• Execution role in a Transformation Project.
• Running Process Design workshops (virtual and onsite).
• Process Mapping (As Is, GAP reviews and To Be).
• Capturing and communicating Change Impact (Change in process, Change to roles, Change to systems).
• GBS / Shared Service Implementation experience.
• Experience / Working knowledge of Finance / Procurement / HR transactional processes.
• Leadership Experience i.e.
  • Able to collaborate with and guide teams to a shared outcome.
  • Able to challenge stakeholders to drive process standardisation.
  • Delivering under pressure, against tight timelines , with flexibility to accommodate a level of ambiguity and confidentiality constraints.
  • Excellent communication (written and spoken) to effectively engage with non-native English speakers in a virtual setting.

Preferred to have

• Oil & Gas or Retail Industry experience.
• SAP experience.
• Africa OU experience.

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