Service Delivery Manager (Telecoms)

Our client in the Telecommunications Industry is looking for a Service Delivery Manager.

Position Overview

The SDM will be responsible for ensuring that all SLAs are met for our service and support contracts. The SDM must maintain communication with clients and prepare and present service reports.

Key responsibilities include timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships.

Key Responsibilities

• Management of service delivery cycle
• Management of service assurance cycle
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long‑term relationships with customers, driving loyalty and proactively seeking ways to increase efficiency or save costs
• Relevant reporting on process
• Incident & Request Tracking
• Stock Management
• Account Management

Minimum Requirements

• Grade 12 essential
• Telecoms industry experience non‑negotiable (at least 4 years)
• Project Management & Service Management qualification/certification
• Solid understanding of the Project Delivery cycle
• Exceptional problem‑solving skills and ability to work well independently as well as collaboratively with a team and customers
• Good verbal and written communication skills
• Code B driver’s licence required
• Effective interpersonal and communication skills
• Analytical and strategic mind
• Customer driven

Send your CV and latest pay slip to fin@aaaa.co.za.

ATripleA Recruitment and Temps

www.aaaa.co.za

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