Chief Operating Officer (COO)

Main Purpose

Partnering with the CEO and executive team, the Chief Operating Officer will have overarching responsibility for all day-to-day operations.

Minimum Qualifications and Requirements

• 7+ years' experience in insurance management with high levels of sales, operational and financial knowledge.
• 5 years' experience as a department head, team leader or senior level position within an agency.
• Superior negotiation and presentation skills with strong entrepreneurial spirit.
• BCom in finance or related field.
• Continuing Professional Development (CPD) points up to date.
• Strong insurance knowledge for commercial lines & personal lines.
• Excellent oral and written communication skills.
• Creative problem-solving skills along with exceptional time management and attention to detail.
• Afrikaans speaking.

Tasks

• Contribute to, develop, and implement agency marketing plan as well as vision for the agency.
• Possess a good working knowledge of procedures, processes for all disciplines.
• Improve daily organization and workflows to ensure maximum operational efficiency.
• Ensure regulatory compliance of the agency.
• Monitor production and monthly goals.
• Foster and maintain relationships with carriers and brokers.
• Responsible for client retention activities and engagement strategies.
• Collect and analyze data for implications regarding budget, project and/or program initiatives.
• Oversee, implement, and refine agency budget, proforma financials, and company operations to ensure company targets for revenue and profitability are met.
• Oversee employee skills development and provide coaching, training and development programs to increase staff capability and agency expertise.
• Maintain and build trusted relationships with key customers, partners, vendors, management, and stakeholders.
• Support the CEO and executive team in all aspects of the business and operations.

#J-18808-Ljbffr