Technical Consultant

Technical Consultant

Reference: JHB003751-KK-1
Our client, a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management, and Contract Management solutions in South Africa and globally, is looking for a Technical Consultant to join their team.

Duties & Responsibilities

Duties include:

• Co-deliver design thinking workshops with customers and account teams
• Communicate concepts effectively to technical and non-technical audiences
• Transform future state designs into prototypes, refining through customer validation
• Develop prototypes with a focus on reusability
• Synthesize and publish engagement solution stories and artifacts
• Hands-on experience in responsive web development
• Continually self-educate on ITSM and CLM capabilities
• Scope, document, and design solutions based on customer needs
• Provide high-level technical support to customers
• Implement low/no code solutions for ITSM & CSM
• Develop reports & dashboard widgets as needed
• Determine optimal technology solutions for customer needs
• Improve operational efficiency through workflow optimization
• Stay updated with latest releases and integrations
• Impart best practice knowledge of processes and technology
• Construct or modernize business processes and platforms

Requirements

• Relevant 2+ years within ITSM or CSM industry experience and/or tertiary qualification in information technology or computer science
• Working knowledge of Ivanti is advantageous
• Knowledge of processes and technology according to ITIL methodologies
• ITIL and KCS methodology
• IIS, SQL, MySQL, HTML, Python/Web Services experience is advantageous
• Integration and scripting skills
• Proficiency in other foreign languages would be advantageous

Should you be interested, please forward your CV to tara@edgexec.co.za.

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