Destination Specialist (FIT)

Duties:

Sales:

• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent / supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

Operations:

• Quote and design successful, creative itineraries and proposals for all market related groups, Tour Series and FIT requests.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups / tour series / FIT booking.
• Compile welcome packs itineraries.
• Create co-pilots according to itinerary.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.

Financial:

• Instruct debtors to raise invoice.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:

• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers / product.
• Travel on educational’s and familiarizations trips.

Requirements:

• High school diploma
• A formal qualification
• At least 4+ years’ experience in Inbound Travel (Groups / MICE / FIT experience essential)
• Knowledge of travel destinations in South & Southern Africa
• Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage
• Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word)
• Must be highly organised, energetic, well versed in the world affairs.

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