Funeral Manager Kempton Park

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We are looking for a Funeral Claims Manager to join our team in Kempton Park who will be resposible for leading Funerals claims operations, ensuring efficient processing and customer satisfaction. Manage a team, implement best practices, and collaborate with stakeholders.

Duties & Responsibilities

• Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.
• Assist in Implementing the Neighbour Standard Operating Procedure.
• Team Leadership: Lead and support Funerals team for optimal performance.
• Quality Assurance: Maintain high standards in claims handling and documentation.
• Customer Service: Address inquiries and concerns, providing timely assistance.
• Fraud Detection: Identify and investigate potential fraud cases.
• Compliance: Ensure adherence to insurance regulations and guidelines.
• Performance Management: Analyze trends and metrics to optimize operations.
• Stakeholder Collaboration: Work with other departments to address complex issues.
• Reporting: Prepare reports and analyses for management review.

Desired Experience & Qualification

• BCOM/ Bachelor’s degree in Business Administration, Finance, or a related field.
• Professional certification in Insurance or Claims management is highly desirable.
• A minimum of 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
• RE1 Certificate is required.

Package & Remuneration

Competitive market related package depending on experience.

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