Implementation Specialist Johannesburg North

Hybrid Payroll Implementation and Consulting Specialist

Reference: NCM001618-KMa-1

Hybrid role - Based in Johannesburg. Company with software design and implementation requires the services of a skilled payroll implementation and consulting specialist.

Duties & Responsibilities

• Implementing the software at clients' premises.
• Performing need analysis and payroll setup to meet all statutory requirements (Tax, UIF, Basic Conditions of Employment Act, etc.) for RSA and Africa Clients (Angola, Nigeria, Swaziland) including the Middle East.
• Consultations at clients involving problem-solving, giving advice on best practices, statutory issues, supporting clients with payroll processes, and implementing modules.
• Assisting clients with their Tax Year Ends and Mid-year Tax Year Recon which involves E@syfile and SARS E-filing.
• Invoicing clients.
• Compilation of consulting reports signed off by clients.
• Managing own schedule and meeting monthly targets based on consulting, training, and support hours.
• On-site training at clients' premises.
• Telephone support to all clients, including gathering information to solve problems effectively.
• Logging calls on Call Logging System (CRM).
• Presenting training courses.
• Staying up to date with all statutory changes.
• Establishing a network with SAGE Payroll users in the industry.
• Supporting upgrades and legal patches.
• Dealing with ongoing client queries.
• Testing reported problems/queries for clients.

Maintaining Human Resource procedures throughout the coastal region of South Africa, including: assisting in administering various HR plans and procedures, developing and implementing policies, preparing and maintaining employee handbooks, conducting recruitment efforts, and maintaining compliance with federal and state regulations concerning employment.

Required Minimum Education / Training

• Matric plus 5+ years relevant experience.
• Degree/Diploma or a relevant tertiary qualification in IT and/or Payroll Diploma.
• Certifications relating to the payroll industry will be advantageous.

Required Minimum Work Experience

• Relevant experience in Service, Consulting, and Implementation.
• In-depth understanding of the customer services model and the customers’ business environment.
• In-depth knowledge of PeopleWare and Payroll.
• At least 3 years’ experience in Payroll and advanced Excel.
• Good understanding of PeopleWare services in various industries.

Package & Remuneration

R170 - R180 - Hourly

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