Implementation Engineer

• The primary responsibility of the ImplementationEngineer is the installation, configuration and faultmanagement in highly complex environments within atechnology domain.
• This includes remotely supporting clients within servicelevel agreements (SLAs) to install and configure software and hardware, resolveincidents, perform root cause analysis and adhere to any related processessuchas change management.
• Responsible for setup and installation of technicalsystems, applications, or process designs for clientspurchased or outsourced technology and business processsolutions.
• Works directly with client to manageinitial access, map and transfer data, create processdocumentation, and train or coordinate training forclient users.
• Tests and troubleshoots functionality ofinstalled systems; identifies and documents technicalissues to be escalated to product and system integrationteams for resolution.
• Provides feedback based onclient experiences to product and professional servicesteams for product and process improvements. Maywork directly with clients on-site or provideinstallation support remotely

KeyRoles and Responsibilities

• Interact with clients on highly complex requirements ofa solution.
• Escalate unresolved problems and issues to the relevantthird parties or specialists.
• Assume responsibility for the co-ordination of theactivities of the engineers, in line with performance targets, leading by example and monitoring the qualityof engineer's and technician's work when required.
• Write reports and complete and maintain projectdocumentation.
• Recommends improvements to standard operating proceduresrelating to installations
• Act as coach and mentor to junior engineers.
• Included in highly complex design work, with input tothe design expected.
• Expected to work independently and take ownership ofrelevant technologies according to domain or specialization.
• Monitors the quality of work produced by juniorengineers and makes recommendations for continuous improvement.

Knowledge,Skills and Attributes

• Deep understanding and appreciation of technical designand business principles
• Sound project skills which are demonstrated in theexecution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge andexpertise
• Client focused and display a proactive approach tosolving problems
• Ability to coach, mentor and provide guidance to teammembers
• Excellent understanding of project management principles

RequiredKnowledge and Experience

• Extensive work experience in an implementationengineering role (+8 years)
• Specialist Networking knowledge and experience essential
• Experience engaging with clients and conductingtechnical discussions and workshops
• Excellent administration and documentation experience

AcademicQualifications and Certifications and Implementation Experience:

• Computer Science / Information Technology Degree orequivalent together with specialised training.
• CCNP or CCIE Certification
• Experience deploying AirOS and 9800 WLCs
• LAN Switching, Wireless, WAN protocols. IP Routingprotocols (OSPF, EIGRP, BGP) and ACI

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