General Manager – ICT industry – Cape Town, Western Cape

Responsibilities

• Develop and execute strategic plans to achieve branch objectives.
• Provide leadership to the branch, and foster a collaborative and innovative work environment.
• Recruit, train, mentor, and conduct performance reviews to develop a high‑performing team.
• Develop and manage the branch budget, monitor financial performance, and implement corrective actions to ensure profitability.
• Monitor market trends and competitor activities to identify growth opportunities.
• Implement competitive pricing and operational strategies.
• Manage all client services, including tender applications and government contracts.
• Ensure excellent customer service and resolve client issues promptly.
• Drive revenue growth through effective sales strategies and relationship building.
• Set and monitor sales targets, account plans, and performance metrics.
• Prepare regular operational performance reports.
• Track key metrics (e.g., project timelines, service quality, resource utilisation), and provide insights on operational trends and areas for improvement.
• Ensure adherence to regulations, policies, and industry standards.
• Implement risk management strategies.
• Promote a culture of innovation by adopting new technologies and practices.
• Identify and implement operational improvements to enhance efficiency.
• Take responsibility for the overall success, profitability, and service delivery of the branch.
• Achieve revenue and operational targets while maintaining high customer satisfaction and loyalty.
• The role requires the individual to perform duties and tasks related to business growth, operations, and profitability of the office, as assigned by management.
• The individual is expected to provide the highest level of courtesy and service.

Requirements

• A Bachelor's Degree in Business Administration, Management, or a related field is required; a Master's degree is preferred.
• 10+ years of managerial experience, ideally within the ICT or related sectors.
• A strong understanding of tender processes and government contract management.
• A proven track record of success in revenue generation and branch management.
• Extensive experience in managing client and operational portfolios.
• Demonstrated success in sales, strategic planning, and financial management.
• Strong leadership and team development skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic and analytical thinking abilities, with the capacity to develop and implement business plans.
• Proficiency in financial and operational management tools.
• Strong knowledge of ICT solutions and government tender regulations.

Contact Hire Resolve for your next career‑changing move.

Benefits and Contact

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Adrienne Steyn at Hire Resolve on adrienne.steyn@hireresolve.us or on LinkedIn.
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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