Club General Manager

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Overview

The Club General Manager (CGM) is responsible for leading a high‑performing team, fostering a culture of engagement, and operating Planet Fitness’s gym facilities to the highest standards. The CGM reports to a Regional Operations Manager and collaborates with other club managers to share best practice.

Key Responsibilities

• Manage the club team and maintain high service and brand standards.
• Drive club performance through detailed analysis and continuous improvement.
• Recruit, develop, and performance‑manage a high‑performing team.
• Exceed membership sales and revenue targets by supporting the sales team.
• Operate within the agreed expenditure budget, focusing on payroll, operating expenses, and stock control.
• Manage club licenses and ensure compliance with all licence agreements.
• Ensure proper cash handling and health & safety procedures across the club.
• Maintain a clean, well‑presented club environment.
• Respond promptly to member comments and queries and resolve operational breakdowns.

Key Performance Areas

• Driving the performance of your club by investing time in getting into the detail behind your club's results.
• Striving for continuous improvement across your club with clear plans in place at all times to deliver a strong financial and operational performance.
• Focusing on high service and standards to deliver a best in class member experience in your club at all times.
• Exceptional leadership qualities, with strong commercial and management skills, to maximize overall profitability of the club.
• Deliver on brand values to understand the operations of your club and promote all products and services to maximize profit & control expenses.
• Recruit, develop and performance‑manage a high‑performing team to deliver high standards in all areas of the business.
• Aim to exceed new membership sales and revenue targets through management and support of the sales team.
• Operate your club within agreed expenditure budget with focus on payroll costs, operating expenses and stock control.
• Manage all licenses within club and ensure compliance to license agreements.
• Ensure adherence to cash handling processes.
• Adhere to health and safety standards to all areas of the club at all times.
• Provide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty).
• Ensure all areas of the club are well presented and maintain high standard of cleanliness.
• Manage operational breakdowns and service issues effectively and efficiently.
• Resolve and respond to member comments and queries promptly.

Experience & Competencies

• A true passion for the health and fitness industry.
• Possess a strong track record of people development.
• A strategic and commercial growth mindset.
• Ability to develop high‑performing teams while balancing strong people skills and commercial results.
• Demonstrate an agent for change, positively bringing out the best in others with a highly flexible style and approach.
• Tenacity, high integrity, and accountability with a desire to do the right thing to a high standard.
• Ability to work at peak times (including evenings and weekends) – essential.
• Reliable transport.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services

Contact

CVs can be sent directly to Maartin.dutoit@planetfitness.co.za. If you have not heard from the HR department within 14 days, consider your application unsuccessful.*

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