AV On-site Resource

Key Responsibilities

• Perform a daily checks of AV equipment of booked meeting rooms in the morning, before meetings starts
• Assistance in equipment set up, testing and standby assistance as requested for meetings and events. Such as Auditorium and Training 7-War Room for Presentation, Broadcasting, Video Conferencing and Delegate System Recordings
• Provide End-user training on AV equipment usage
• Management of AV service requests and incident reporting. Attend to calls logged related to the AV installation in the pause areas, meeting rooms, auditorium and war room
• Checking of audio-visual equipment during times when rooms are not in use in preparation for live meetings and/or events
• This includes basic functionality systems checks and documenting, troubleshooting, resolving and/or escalating any identified anomalies.
• Perform root cause analysis of technical issues reported, to assist with troubleshooting and issue resolution
• Reporting service escalations to Service Desk for any issues that cannot be resolved onsite
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• Clean various AV equipment including but not limited to camera lenses, monitors, pause area TV screens and projector fans
• Change projector lamps and filter cleaning
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Making sure DSTV distribution is working throughout the building
• Ensure all projectors are switched off before leaving site
• Attend to calls logged related to the Network & Telephony installation

Key Requirements

• Senior Certificate (essential)
• Crestron experience (Non-Negotiable)
• Audio Visual installation Experience
• Knowledge of Audio-Visual Systems
• Proof of technical skills and experience
• Must have valid driver's license

The incumbent must demonstrate the following skills

• Good Communication skills
• Time management skills
• Knowledge of wiring, cable termination and best practice standards

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