Technical Services Manager City of Tshwane Metropolitan Municipality

Introduction

An international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.

Duties & Responsibilities

The primary Responsibilities are:

Advanced Service Engineering.

• Prepare to support all future New Model Launches
• Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.
• Special Service Tools
• Ensure Service schedules are updated
• Diagnostic tools, support, and validation.
• Loan a Tool program is managed.
• Collaborate with the International Markets Group Publishing Team.

Technical Training.

• Manage the two training facilities
• Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
• Training facilities is equipped adequately for training.
• Latest Training programs are developed and included in the Training curriculum.
• Manage our Purchased Service provider.
• Collaborate with the International Markets Group and US Training teams.
• Manage the training fleet

Field Service Actions (FSA) / Recall.

• Launch Recalls for South Africa on time
• Ensure all is in place prior launching of an FSA.
• Manage FSA’s within GCAMP
• Manage our Purchased Service provider
• Collaborate with the International Markets Group Recall team

Key performance indicators include:

Advanced Service Engineering

• All Special Tools are available and issued to dealers 2 months prior new product launch.
• New Model Training concluded prior launch.
• All Service literature available and updated prior launch.

Training

South Africa

• Ensure 100% of Dealers achieve a Training Competency
• Trainer and Trainee Satisfaction
• Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
• Manage Projects i.e., Skills Competition.
• Manage Tier 1 and Tier 2 Training

Field Service Actions (Recalls)

• Launch Recalls timeously
• Ensure all parts are available prior launch
• Manage all aspects of launching, managing and completion rates of recalls.
• Ensure Government Agencies are notified

Ad-Hoc

• Manage the Upstream & Training Budget.
• Manage Occupational Health & Safety for the SEO facility

Desired Experience & Qualification

QUALIFICATIONS and EXPERIENCE

• Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
• Min 3+ years’ experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
• Must possess a valid driver’s license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.

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