Technical Account Manager

Technical Account Manager (TAM)

JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.

Your Role:

• Customer Retention: Ensure high customer retention rates.
• Revenue Growth: Drive revenue growth through effective upselling and cross-selling within our existing client base.
• One-Time Sales: Secure lucrative one-time sales opportunities.
• Team Collaboration: Work alongside Customer Care for a seamless client experience.

Key Performance Indicators:

• Customer Satisfaction: Achieve a CSAT score of 90% or higher.
• Retention Rate: Maintain a customer retention rate of 95% or more.
• Account Growth: Aim for a minimum of 15% annual account growth.
• Efficient Response & Resolution: Keep response time under 4 hours and resolution time under 24 hours.

Qualifications:

• Proven experience in account management or a similar role.
• Strong sales, negotiation, and communication skills.
• Ability to meet and exceed set KPIs.
• Commitment to ethical and professional conduct.

Job Types: Full-time, Permanent

Experience:

• Technical Account Manager: 1 year (Required)

Package & Remuneration:

• Competitive Salary: Starting from 15k a month plus benefits.
• Dynamic Commission Structure: Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates.
• One-Time Sales Commissions: Earn up to 10% commission on high-value one-time sales.
• Performance Accelerators: Additional commission for exceptional MRR and one-time sales growth.
• Additional Incentives: Including annual trips, technology allowances, flexible work arrangements, and more.

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