Claims Manager (Insurance)

Our client in the Insurance Industry is looking to hire a Claims Manager.

Duties and Responsibilities

• Provide exceptional customer service.
• Effective customer focus, service, and query resolution
• Monitor and manage the quality of the claims handled by conducting sample auditing on an ongoing basis.
• Claims cost & expense management.
• Review the service provided by different vendors and repairers in conjunction with agreed vendor contracts with specific regard to cost containment, quality of workmanship and service delivery.
• Recommend improvements to reduce average cost per claim in all Lines of Business.
• Effective control and monitoring of leakage across the claims value chain and report thereon.
• Effective quality control and audits on leakage
• Effective reporting and analysis
• Ensure all information and standards are adhered to with regards financial transactions
• Review all QA and Operational reports as and when required and provide feedback and/or action plans to address issues.
• Ensure consistent compliance to company policies and procedures corporate governance and relevant legislation Identify, and combat fraud.
• Adhere to internal policies, processes, and procedures with a clear understanding of Company's Claims handling strategy and implementation thereof.
• Effective people management and team leadership - lead by living the Company values.
• Create an environment that fosters teamwork and co-operation amongst team members.
• Ensure appropriate staffing and action accordingly.
• Translating strategic priorities into operational reality to yield measurable and sustainable results.
• Utilising financial data to analyse the business unit - loss ratios trends, incurred severity & frequency, etc.
• To have an intuitive feel for the commercial aspects of a business, an insight into revenue, cost and business models and data analytics to ensure sustainable growth.
• Effective Salvage & Recoveries management
• Effective management of Large & Complex claims

Requirements

• AIISA
• B Degree or equivalent
• Preferred affiliations an added advantage
• Experience, knowledge, and attributes
• 15 years minimum insurance experience (claims, underwriting, sales and compliance environments)
• 7 - 10 years management and leadership experience in a similar environment
• High degree of proficiency with insurance claims administration and business intelligence systems is essential.

Skills

• Excellent communication skills (verbal and written)
• Analysis
• Attention to detail.
• Commitment to excellence
• Effective delegation and leadership
• Developing organisational talent
• Planning and organising
• Teamwork
• Ability to work under pressure.
• Positive attitude

Send your CV and latest pay slip to raca@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za

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