UC Programmer

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-to-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance
• Compiling full maintenance reports after work is completed
• Advanced fault‑finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio‑Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming Crestron and Extron control systems for Boardroom installations
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand‑by when requiredCompleting training when not attending to a client
• Willing to assist as On‑Site Technician when needed at certain customers
• Must be able to work and report without direct supervision

Key Requirements

• Matric Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio‑Visual systems
• Crestron and Extron programming non‑negotiable
• Basic Room control experience
• Audio experience including basic DSP programming
• Video Routing and switching experience
• Video Conferencing endpoint experience – Polycom, Avaya
• Proof of technical skills
• Must have valid Driver's license & own vehicle

Skills

• Good time management essential
• Good planning skills
• Strong attention to detail is essential
• Good communication skills

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